I Want a New Supervisor!
The key to organizational effectiveness is front border supervisors and middle managers who get results. Fascinatingly, there's a abundance of complaining about supervisors. Since they are often promoted from another job in the organization, their ability to be supervisors is untested. They probably get lots of mixed messages about whether they should be tough or understanding. Rarely do they get practical, operational advice about how to be an effective leader.
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