When Navel-Gazing Can Be Healthy
As a young manager it was drummed into me that I focus on my customers and the services or products I provided to the customer. It didn't occur to me to inquiry the philosophy in those days, after all the most senior human beings in the business advocated it and I certainly cared a abundance about customers. If you are outcome focused and performance manage your human beings against customer supply, corporation standards, results, targets and outcomes, for example, you are practicing the key behaviours which should lead to success.
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